Frequently Asked Questions

Shipping Questions

How long will it take to receive my Leaper hardware after purchase?

Shipping times vary depending on the product:
- Smart Bundle: 1-5 Business Days in the USA, 7-21 Business Days outside the USA
- Leaper Custom Business hardware: 3-4 Weeks

Do you offer international shipping?

Yes, we ship worldwide.

How can I track my shipment?

We provide trackable shipping options for your orders to stay updated. Notifications will be emailed to you.

General Questions

Is my smartphone compatible with Leaper?

Most phones are compatible with our hardware. Check our compatibility page https://leapercrm.com/compatibility to ensure your device works with our technology.

Where should I tap my Leaper hardwaare on iPhone & Android?

For iPhones, tap on the highest point on the rear, and for Androids, tap on the center point.

Does the recipient need the Leaper CRM app to receive my data?

No, they only need an NFC Compatible Device, though we recommend downloading the Leaper CRM compatible app for enhanced networking.

Where should I place my Leaper CRM Phone Tag?

While it's convenient on a smartphone, it can be placed anywhere like a restaurant table, business counters, or office. Anywhere where you would like to share your profile.

Can I connect multiple Leaper CRM hardware to one account?

Yes, you can activate as many Leaper CRM smart products as you prefer using our compatible app.

Can I customize my Leaper CRM hardware?

Absolutely! Customize it with your logo for brand awareness. Upload your design on our Custom Leaper Products page.

What can I use Leaper Profile for?

Leaper products help share business and social platforms seamlessly, enhancing networking opportunities.

Which smartphones can I tap my Leaper hardware to?

iPhones and Androids have QR code readability, and NFC must be turned on for Androids. Visit our compatibility page for details.

How can I share my Leaper profile with non-NFC Compatible smartphones?

Use the custom QR code on your Leaper CRM app's QR page or share via text, airdrop, or email.

My Leaper hardware isn’t working. What should I do?

Ensure your smartphone is compatible and NFC settings are turned on. Contact support if issues persist.

Will my Leaper hardware work through phone cases?

Yes, it works through most cases except those with an exceptionally thick layer of metal.

Can I share my Leaper profile to someone with just the app?

No, our app is for storing and customizing contacts. Share your contact through QR code or NFC.

What does it mean to hold my Leaper hardware to a phone?

Holding your hardware to a phone transfers your contact to the recipient's device, prompting them to click or load in their search engine.

How do I activate my Leaper hardware?

Download our app, complete registration by creating your profile, go to Menu -> Activate NFC Tag, and hold your Card, Wristband or Tag to the back of your phone.

How do I use my hardware?

Customize your contact card / profile on the app and hold your Leaper hardware to a phone to share it.

How do I use my custom profile QR code?

Find the QR code on your profile's home page in the app, and have others scan it to receive your contact information.

Common Questions

Frequently Asked Questions

Do you offer discounts for non-profit organizations or institutions?

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